Privacy Policy

Last updated: June 2, 2026

1. Introduction

Jonathan Valania (trading as AgentixFlo, soon to be rebranded as AgentixGo) ("we", "us", "our") operates the AgentixFlo Platform and acts as the data controller for personal data processed in connection with the Platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Platform. By using AgentixFlo, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account information: Name, email address, company name, phone number, and billing details when you register or subscribe
  • Profile information: Job title, agency name, and preferences you provide in your account settings
  • Communications: Messages you send us through support, contact forms, or email
  • Campaign data: Ad creatives, targeting parameters, budgets, and performance data you input or generate through the Platform

2.2 Information Collected Automatically

  • Usage data: Pages visited, features used, timestamps, and interaction patterns
  • Device information: Browser type, operating system, screen resolution, and device identifiers
  • Log data: IP address, access times, referring URLs, and error logs
  • Cookies and tracking: See our Cookie Policy for details

2.3 Information from Third Parties

  • Advertising platforms: Campaign performance data, audience insights, and billing information from connected ad accounts (Meta, Google, TikTok, etc.)
  • Payment processor (Stripe): Limited transaction details (e.g. last four digits of card, card brand, billing country, charge status, customer ID) from Stripe, Inc., who collects and stores full payment credentials directly from you under their own Privacy Policy. We never receive or store your full card number, CVC, or bank account number.

3. How We Use Your Information

  • Provide, maintain, and improve the Platform and its features
  • Process subscriptions, transactions, billing, invoicing, and tax calculation
  • Generate AI-powered campaign recommendations, creatives, and optimizations
  • Send transactional emails (account confirmations, billing receipts, alerts)
  • Provide customer support and respond to inquiries
  • Analyze usage patterns to improve the user experience
  • Detect, prevent, and address fraud, chargebacks, and security issues
  • Comply with legal, tax, and accounting obligations

4. Legal Basis for Processing

We process personal data on the following legal bases: (a) performance of a contract — to provide the Platform and fulfill your subscription; (b) legitimate interests — to secure the Platform, prevent fraud, and improve the product; (c) consent — for optional marketing communications and non-essential cookies; and (d) legal obligation — to meet tax, accounting, and regulatory requirements.

5. Data Sharing & Disclosure

We do not sell your personal information. We share data with the following categories of recipients:

  • Payment processor (Stripe, Inc.): We share order, billing, and contact information with Stripe to process payments, calculate and collect applicable taxes, prevent fraud, manage subscriptions, and handle refunds and chargebacks. Stripe acts as our processor (and, for certain transactions, as an independent controller for fraud-prevention and regulatory purposes). See Stripe's Privacy Policy.
  • Service providers / subprocessors: Cloud hosting and database (Supabase), email delivery, AI model providers (Google, OpenAI, Replicate), and analytics tooling that assist us in operating the Platform.
  • Advertising platforms: When you connect ad accounts (Meta, Google, TikTok, Snapchat, Pinterest), we transmit campaign data necessary to manage your advertising on those networks.
  • Professional advisers: Legal, accounting, and tax advisers, bound by confidentiality.
  • Authorities: When required by law, subpoena, court order, or to protect our rights, property, or safety.
  • Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption at rest and in transit (TLS 1.3)
  • Client data isolation — each account's data is logically separated
  • Regular security audits and vulnerability assessments
  • Access controls with role-based permissions
  • 99.9% uptime SLA with 24/7 monitoring

6. Data Retention

We retain your account data for as long as your account is active. After account termination, we retain data for 30 days to facilitate export, after which it is permanently deleted. Billing records may be retained longer as required by tax and accounting regulations. Anonymized usage analytics may be retained indefinitely.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request your data in a structured, machine-readable format
  • Objection: Object to processing of your personal data for certain purposes
  • Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at support@aisoiq.com. We will respond within 30 days.

8. International Data Transfers

Our servers are located in the United States. If you access the Platform from outside the US, your data may be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

9. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@aisoiq.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Platform. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

For privacy-related inquiries:

  • Data Controller: Jonathan Valania (trading as AgentixFlo, soon AgentixGo)
  • Email: support@aisoiq.com
  • Phone: (319) 486-8806
  • Address: 200 State St Suite 202z, Cedar Falls, IA 50613